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General enquiries

We hope that you have found all the information you need.

If you would like further information or simply wish to speak to one of our team directly, please don’t hesitate to get in touch with us we would be delighted to hear from you.

Public policies

All our policies are downloadable in the ABOUT/POLICIES section of this site. 

Costs

At FDQ we operate a very simple pricing structure to ensure that our prices are open and transparent. New or prospective customers can contact us via fdq@fdq.org.uk to find out how this works.

All FDQ approved centres, apprentice assessment centres and end-point assessment centres will find our pricing information when they log in to the FDQAwards system. 

Terms and conditions are available in FDQAwards.

Certification

A certificate of credit will be issued to registered learners for each successfully completed credit/unit, even if a full qualification is not achieved. Registered learners who do complete a full qualification will receive, in addition to their full Award/Certificate/ Diploma, a certificate listing the credits/units achieved. The certification process has a turn around time of 10 days. 

EPA Results

As an End Point Assessment Organisation we guarantee EPA results within 8 weeks of the assessment date.

EPAO Appeals Policy

General feedback

We at FDQ are keen to hear what you think about our products.

If you have any feedback regarding our qualifications or EPA products please forward to fdq@fdq.org.uk 

Get in touch 0113 3970 395

or email us:
fdq@fdq.org.uk

Head office address:

FDQ
Pure Offices
4100 Park Approach
Thorpe Park
Leeds
LS15 8GB

Are you a learner?

Find out how to appeal

If you are an FDQ learner who is dissatisfied with an assessment outcome you have the right to appeal.

Please fill in your details in the enquiry box on the right and one of our team will get back to you.

Click here to read our appeals policy.

Our complaints policy can be found here 

Replacement certificates

If you have lost your qualification certificate and need a replacement please fill in your details and we will get back to you.

Food and Drink Process Operator Apprenticeship boosts PepsiCo’s Apprenticeship Programme

11/10/2019

Food manufacturing giant and FDQ end-point assessment customer, PepsiCo, are embracing the FDPO apprenticeship to enhance and standardise their training across their Walkers Crisps production sites.

Over fifty apprentices have successfully completed their FDQ end-point assessment (EPA) and PepsiCo now have around 275 apprentices on programmes throughout the UK.

Mandy Reader, Organisational Capability Manager, UK and Ireland, explains how the Food and Drink Process Operator apprenticeship fits into their ‘Grow our Own’ strategy,

“We have a four-stage technical pipeline and our aim is to develop our own technical talent from entry level, General Support Operators. The FDPO apprenticeship enabled us to map our training needs into a nationally accredited qualification. This makes it a much more attractive prospect for potential candidates. They can see that there’s a career path open to them if they work hard. For some it’s the first time they’ve ever achieved a qualification.”

With over 1500 applicants for less than 100 vacancies recently, their approach looks to be working.

End-point assessment a game changer!

Managing a multi-site apprenticeship programme requires significant resource, according to Reader. In her view, key to PepsiCo’s success is the three-way partnership between FDQ, as their EPA partner, PepsiCo, and CQM, their training provider. EPA represents a game changer for everyone, says Reader,

“For business and apprentices, EPA provides independent verification that they have achieved a recognised industry standard, one developed by food manufacturers themselves. For us it’s vitally important to work with a food specialist EPA organisation. With high volumes of apprentices going through end-point assessment, having assessors with solid occupational experience combined with a dedicated EPA Manager is central to the success of the programme.”

The Food and Drink Process Operator Apprenticeship is now firmly established as the entry level production qualification for PepsiCo’s UK businesses. It has resulted in what Reader believes are ‘Gold Standard’ General Operators. And she’s not the only advocate of their apprenticeship programme. PepsiCo won the Food Manufacture Training Award in 2018 and have recently been named as an East Midlands Regional Finalist in the Employer of the Year category of the 2019 National Apprenticeship Awards.

Find out more about the Food and Drink Process Operator apprenticeship and end-point assessment here.

Read more

FAB 2019 Finalists

26/9/2019

We’ve just heard that FDQ have been shortlisted as a finalist in the Awarding Organisation of the Year category at the Federation of Awarding Body (FAB) Awards 2019.

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Food Manufacture talks to Terry Fennell

6/9/2019

Respected trade title, Food Manufacture, recently approached our CEO on the subject of how apprenticeships can help attract people into the industry. We know the new apprenticeship standards, especially the food and drink processes operator apprenticeship could be game-changers for the industry. But is the message getting across? Read the full article here

 

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